Customer Service

How to Order

Ordering in Beadian.com and all transactions are handled with our integrated e-Commerce system. To order online, you just simply modify the quantity for a specific item you want, and click the "Add to Cart" button to add them to your shopping cart. At any time, you can click the "Shopping Cart" button to revise quantities or remove items from your cart. Whenever you feel ready to order, click on the "Checkout" button at the bottom of the Shopping Cart page. This will direct you to our checkout system, where you will be able to review or modify your order. You will then proceed to a secure page where you will be requested to type in your name, shipping address, and billing information. If you have a coupon, enter the coupon code in the promotion code box during the checkout process. After you enter and confirm all necessary information of your order, click the "Confirm" button and we will automatically receive your order and you will receive an order confirmation from your registered email. We will ship your items when we receive your payment.

Payment

Payment Methods

We currently accept Visa, MasterCard, Discover, American Express, and PayPal. We do not accept personal checks. If you use a credit card for your method of payment, the billing address must match that shown on your credit card statement. Otherwise, your order will be delayed until we can contact you to obtain the correct address.

Pay for Your Order Using PayPal

With PayPal, you can send money to anyone without letting them know about your sensitive band or credit card information. Our checkout system has fully integrated with PayPal payment gateway. If you prefer PayPal as your payment method, just simply click on "Express Checkout with PayPal" button on your payment option selection page. You will be redirected to the PayPal website to complete the payment process. After you confirm your personal account in PayPal, you will be directed back to Beadian.com to confirm your order. Your order will be processed once we are notified that your payment has been authorized. It's as easy as that!

Back-order Policy

Back Orders

We make every effort to maintain our inventory and mark "Out of Stock" items on our website. However, occasionally, we may have fewer items in stock than what you ordered. Should this happen, we will make every effort to notify you by either email or phone with regard to the status of your order, and we will ship you what we have and adjust the amount of your purchase accordingly after we have your agreement. We will backorder the remaining products and, in this case, your back-order will be cancelled. Customers with back-ordered items should revisit our site frequently for those items, as we will post them back to the site as soon as they become available.

Out of Stock Items

On occasion, Beadian.com may run out of stock for a particular item. If this happens, an "Out of Stock" notice will appear and you will not able to place an order with any Out of Stock item. Our service team will always keep track of our inventory, and the Out of Stock items should be restocked from our international export partners. If you are still interested in purchasing this item, please revisit our site frequently.

Shipping

FREE SHIPPING

Beadian.com offers FREE standard USPS shipping in the U.S. with a minimum purchase price of $30 in single order. You can also select a charged shipping option from our various shipping choices, according to your delivery time requirement and budget.

Shipping Policies

Beadian.com makes every effort to process (pack and ship) your order as quickly as possible, while making sure that your order is both accurate and carefully packaged.

You will be able to choose your shipping method at the time of checkout. All shipping charges are final; in other words, you will never have to pay more for shipping than what you see when checking out.

Delivery Times

The total delivery time from your placement of order to product delivery is the combination of order processing time and transit time.

Processing Times

Beadian.com has been making every effort to satisfy our customers with high quality products and fast delivery. Orders successfully placed in our online system will usually (but not guaranteed) be processed in 1-2 business days.

In few situations that our customer might order more quantity than what we stock in the storefront inventory, and those products would be labeled with "Ship from warehouse in 5-7 business days" in your shopping cart. If you place an order with any item marked with "Ship from warehouse", we would ship your entire order from our main warehouse instead of the storefront inventory, and it would take some more days in the processing procedure.

Transit Times

We are located in San Mateo, California (USA), which means that some orders mailed to the East Coast, or outside of this country, may not arrive as quickly as orders mailed to destinations that are closer to us. Please note that occasionally, orders may take longer to process than stated due to large order volumes associated with holidays, special promotions, or delays associated with the carrier. International orders pass through customs, which may add additional delays.

 

Additional Information

Important: UPS will not deliver to a P.O. Box

Customs Charges/Import Duties: For international orders, any taxes or duties assessed by customs will be the responsibility of the recipient.

Signature Waivers: Customers choosing to waive required signatures for express deliveries assume all responsibility for their orders once they leave our facilities.

Special Instruction: Please do not ask us to have the USPS leave packages "on the back porch," etc., as the USPS does not accept special requests.

UPS Tracking: If you have elected to ship via UPS and would like to track your order, please go to the UPS website and enter your tracking number to check the shipping status.

Lost Packages: On rare occasions, due to no fault on our part, a package sent via the USPS may not arrive at its destination. In such an instance, we will reship your order after a reasonable time has elapsed, but will require that you sign and return a letter confirming that your package indeed was never received. This is required so that we can be reimbursed by our insurance company. If we do not receive this signed form back from you, we reserve the right to charge you for the replacement shipment.